If you are experiencing difficulties making your monthly payment or if you believe you may
have difficulty meeting your financial obligations in the near future, please contact your
personal Asset Manager. If you do not know who your personal Asset Manager is call our
Customer Service at 800-603-0836 Monday-Friday from 8 a.m. to 5 p.m. PST and you will be
connected to your Asset Manager who will discuss the options available to you.
Solutions may include:
Home Retention Solutions:
Non Retention Solutions:
- Repayment Plans - Forbearances
- Refinances/Short Refinance
- Settlements/Discounted Payoffs
Your Asset Manager will provide you with a loss mitigation packet which is necessary for SN Servicing
Corporation to fully evaluate your situation. You can also right click on the following link, select Save
target as, and download the loss
mitigation packet to your computer. Below are some of the documents that may be required.
- Short Sales or Pre-Foreclosure Sale
- Deed-in-Lieu of Foreclosure
Additionally, the United States Department of Housing and Urban Development (HUD) sponsors free housing
Click the following link to find a HUD-Approved
housing counselor in your area or call (800) 569-4287
Unfortunately, homeowners looking for mortgage help can be victimized by scam artists.
Foreclosure rescue and mortgage modification scams are a growing problem that could cost you
thousands of dollars.
- Completion of Financial Analysis Form
- Executed Hardship Letter
- Copy of 2 most recent bank statements
- Copy of 2 most recent pay-stubs
- 12 months Profit and Loss statements, if self-employed
- Previous Year’s Tax Return or last 2 years W-2
- Completed and signed IRS Form 4506T
- Award letter stating your Social Security, disability, or pension earnings
- Copy of a recent utility bill (i.e. electric, gas, water etc.)
- Signed Purchase Contract by Seller and Buyer, if applicable
- Estimated HUD1 or Net Sheet, if applicable
- Pre-Approval Letter for buyer, with no contingencies, if applicable
- Listing Agreement, if applicable
If you believe you have been the victim of a scam, you should file a complaint with the Federal
Trade Commission (FTC).
- Beware of anyone who asks you to pay a fee in exchange for counseling services or the
modification of a delinquent loan.
- Beware of people who pressure you to sign papers immediately or who try to convince you
that they can “save” your home if you sign or transfer over the deed to your house.
- Do not sign over the deed to your property to any organization or individual unless you
are working directly with your mortgage company to forgive your debt.
- Never make a mortgage payment to anyone other than your mortgage company without
Visit the FTC’s online Complaint Assistant or call 877-FTC-HELP (877-382-4357)
for assistance in English or Spanish.